Your guests text.
Nova answers.
With proof.
AI guest messaging on WhatsApp that really books rooms and tables, in your guest’s language — any of 100+ — and shows the sources under every single answer. Only real questions reach your team.
CHARME HOTELS
of guest questions handled automatically — day and night, in the guest’s own language (any of 100+).
saved per month per 100 rooms once WhatsApp answers itself.
extra revenue per room per month from well-timed upsells in the chat.
fewer front-desk calls once guests can simply text their questions.
the model works — Textonda adds what nobody else has: proof under every answer.
What does not answering cost?
Slide to your property. Assumptions below — challenge them in the call we're going to have anyway. 😉
* upsell potential = rooms × €30–50 per month. Your mileage will vary — that's what the demo is for.
Every answer carries its receipts
AI that's "usually right" doesn't belong at your front desk. Nova annotates every answer with the data she used — and what she doesn't know, she never invents. You see everything in the console.
Built inside hotels, not just for them
Textonda was born inside a hotel group running 8 hotels and 5 restaurants — we felt every missed question ourselves. The difference shows exactly where chatbots and messaging platforms fall short:
| TEXTONDA | CLASSIC CHATBOT | MESSAGING PLATFORM | |
|---|---|---|---|
| Sources under every answer | ✓ standard | ✗ | ✗ |
| Really books — rooms in the PMS, tables in Zenchef | ✓ with payment link | ✗ links to a booking engine | sometimes, rooms only |
| Honest "I don't know" + knowledge-gap register | ✓ learns every week | ✗ hallucinates | ✗ |
| Escalations | ✓ tasks in your operation | an e-mail | yet another inbox |
| One brain with a voice AI | ✓ sister Bonvella | ✗ | ✗ |
| Contract | ✓ cancel monthly | varies | usually 12 months |
| Pricing logic | ✓ per conversation, transparent | per room | per room + modules |
fair is fair: the established platforms are bigger and further along on OTA channels — we'll catch up on that. They won't catch up on the rows above, because those live in our architecture.
Nova doesn't just text back — she texts ahead
Right after booking
A warm welcome + "just text us" — the conversation is open before arrival.
Before arrival
Directions, parking, check-in — plus one fitting suggestion: "a table tonight?"
First evening
"Everything to your liking?" — problems become tasks while the guest is still there, not a review afterwards.
Before departure
Checkout info + late checkout when occupancy allows — revenue from a text message.
Back home
A thank-you + review request at the right moment. The wave ends where the next booking begins.
cost-smart by design: journeys as service messages (cents), upsells inside WhatsApp's free 24-hour service window — never expensive marketing blasts. WhatsApp fees passed through at cost, no margin.
Three steps, not a project
Nova reads your property
She scans your website and builds the property profile; your team verifies the facts. Only then is she allowed to talk.
Connect & approve
PMS and WhatsApp number connected, journey templates approved in four languages, team onboarded (that takes half an hour).
Live — with a safety net
Nova answers; you read along and take over whenever you want. The knowledge-gap register fills the last holes in week one.
Guest data is sacred
EU hosting, GDPR-first, opt-in done properly (service and marketing strictly separated), and transcripts stay the property's — they never train public models. This is the only dark section on this site; that's how seriously we take it.
Priced per conversation, not per room
Per property, per month, excluding VAT. No setup fee, cancel monthly, founding rate locked for 24 months.
standalone restaurants: ask for the Restaurant plan — tables into Zenchef, answers from the verified restaurant profile.
Why is this better than a chatbot?
A chatbot follows scripts and guesses. Nova answers only from your verified property profile and live data, shows her sources under every answer, books rooms and tables for real in your own systems — and honestly says when she doesn't know something.
Does it work with my PMS?
Mews is native: live availability and rates, real reservations, confirmation e-mail and a secure payment link. Tables go straight into Zenchef. Additional PMS integrations are built with early-access partners.
What happens when Nova doesn't know an answer?
She says so honestly, logs it as a knowledge gap and involves your team. Update the profile once and the question is covered forever — the assistant measurably improves every week.
Does my team need to learn another inbox?
No. Escalations become tasks with an owner and deadline in your existing operation. The conversation console is there to read along and take over with one click — Nova pauses while a human replies.
What does WhatsApp itself cost?
Guest-started conversations are free on Meta's platform; practical service messages cost cents. We pass WhatsApp fees through at cost, without margin — and design journeys utility-first so upsells happen inside the free 24-hour window.
What does Textonda cost?
€149 per property per month (ex VAT, founding rate locked for 24 months) — up to 500 guest conversations, then €0.25 each. The Duo with sister product Bonvella (voice) is €549 for both channels with one shared brain. No setup fee, cancel monthly.
Can restaurants use this without a hotel?
Yes — standalone restaurants get table reservations straight into Zenchef and answers from their verified restaurant profile. Ask for the Restaurant plan.
Give your guests a text back
Early access for a handful of hotels and restaurants — founding conditions, a direct line to the builders.
the demo mail is a ready-made message — just fill in three times that suit you. We confirm one within a day.